The Challenge

In March 2020, Nanobit, a highly rated and top-tier mobile gaming company, was looking to improve player support through readily available customer service and social media engagement. To meet their goals, Nanobit brought in experts from TransPerfect Gaming.

The Solution

After an initial call, TransPerfect Gaming was able to identify Nanobit’s gaps, wants, and needs. Within a few weeks, TransPerfect Gaming formed a task force of agents and a coordinator who ensured a smooth onboarding process. The TransPerfect Gaming team provided 24/7 support and community management, resulting in a successful project.